Refund Policy

1. The window

You may return NervoLyn bought on nervolynofficial.com within 60 days of the delivery date recorded by the carrier. The window applies per order and is not shortened by how much of the product you used.

2. Starting a return

Email support@nervolynofficial.com with the name on the order and the order number. We reply with a return address and a reference number, normally the same business day and always within one. Parcels sent without a reference are still processed, but they take longer to match to an order.

3. What is refunded

We refund the product price paid for the returned order to the original payment method. Shipping charges paid at checkout, where they applied, and the postage you pay to return the parcel are not refunded. Refunds are issued within two business days of the return reaching our warehouse; card issuers typically post them within three to ten business days after that.

4. Damaged, missing and wrong orders

If a parcel arrives damaged, arrives short, or contains something other than what you ordered, tell us within fourteen days of delivery. Those cases are corrected by reshipment or full refund, including shipping, and are handled outside the 60 day process.

5. What this policy does not cover

Product bought anywhere other than nervolynofficial.com is outside this policy, including bottles bought through marketplace listings, resellers or auction sites. We have no order record for those purchases and cannot verify how the product was stored or whether it is genuine.

6. Cancelling before dispatch

Write to orders@nervolynofficial.com as soon as possible. If the order has not been picked we cancel it and refund in full. Once a shipping label exists the parcel travels, and the 60 day window applies instead.

7. Contact for refunds

Rockvale Health Provisions, LLC, 301 South Jefferson Avenue, Suite 610, Springfield, MO 65806. Email support@nervolynofficial.com, phone +1 (417) 268-3345, Monday to Friday, 8:00 am to 6:00 pm CT.